Privacy Policy

Last updated: January 2026

Kitchen Reno Brisbane ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website kitchenrenobrisbane.com.au or use our lead generation services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and relevant Queensland privacy legislation.

1. Information We Collect

Personal Information

When you submit a quote request or contact form, we collect:

• Your name
• Email address
• Phone number
• Suburb or location
• Project details you provide (renovation requirements, budget range, timeline)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website

2. How We Use Your Information

We use your personal information to:

• Connect you with kitchen renovation specialists in our network
• Respond to your enquiries and provide quotes
• Improve our website and services
• Send you relevant communications about your enquiry
• Comply with legal obligations

3. Sharing Your Information

As a lead generation service, we share your information with:

• Network Specialists: Kitchen renovation professionals in our vetted network who can provide quotes and services for your project. Your details are shared so they can contact you regarding your enquiry.
• Service Providers: Third-party providers who assist with website hosting, email delivery, and analytics.
• Legal Requirements: When required by law or to protect our rights.

We do not sell your personal information to third parties for marketing purposes unrelated to your enquiry.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve your browsing experience
• Analyse website traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure HTTPS encryption for data transmission
• Access controls for staff handling personal data
• Regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, typically:

• Enquiry data: Up to 2 years from your last interaction
• Analytics data: Up to 26 months

7. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: {{EMAIL}}
• Phone: {{PHONE}}

For complaints regarding privacy, you may also contact the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au
• Phone: 1300 363 992